NPS Survey Process
Automate Net Promoter Score surveys and follow-ups based on score category.
About this template
A workflow for sending NPS surveys, collecting responses, and routing follow-up actions based on whether respondents are promoters, passives, or detractors.
This template helps customer success teams systematically act on NPS feedback and improve customer satisfaction.
Highlights
- Automated survey distribution
- Score-based follow-up routing
- Promoter referral requests
- Detractor issue resolution
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