Question 1

How does the free plan work?

Accepted Answer

Our free plan includes 1 Modeller seat with unlimited diagrams in your personal workspace. You can create BPMN diagrams, value chains, and process landscapes - no credit card required. It's perfect for individual process analysts getting started.

Question 2

What's the difference between Modellers and Contributors?

Accepted Answer

Modellers are power users who can create, edit, and manage diagrams. Contributors are stakeholders who can view diagrams, leave comments, and participate in reviews - but cannot edit. Teams and Enterprise plans include unlimited Contributors at no extra cost.

Question 3

Can I try the Pro or Teams plan before committing?

Accepted Answer

Yes! We offer a 14-day free trial of Teams features for any new workspace. No credit card required to start. You'll get full access to collaboration features, AI transcripts, and team workspaces.

Question 4

What are text-to-BPMN transcripts?

Accepted Answer

Our AI can turn meeting recordings or written descriptions into BPMN diagrams automatically. Just upload an audio file or paste text, and Crismo generates a structured process model. Pro users get 5 transcripts per month, Teams get 10 per user.

Question 5

How does billing work?

Accepted Answer

Pro and Teams plans are billed monthly per user. You can add or remove users at any time - we'll prorate the charges. Enterprise customers can choose annual billing with custom payment terms.

Question 6

Can I switch plans or cancel anytime?

Accepted Answer

Absolutely. Upgrade, downgrade, or cancel anytime from your account settings. If you downgrade, you'll keep access to your current plan until the end of your billing period. All your diagrams remain accessible even if you switch to Free.

Question 7

Is my data secure?

Accepted Answer

Yes. All production user data is hosted in EU regions (Belgium, Netherlands, Finland). Data is encrypted in transit (TLS/HTTPS) and at rest (AES-256). We enforce tenant isolation through application-layer security rules. Enterprise customers can also enable SSO, SCIM provisioning, and audit logs for additional security controls.

Question 8

What's included in eLearning seats?

Accepted Answer

Teams plans include access to our eLearning platform with courses on BPMN 2.0, process mapping best practices, and Crismo product training. Each Modeller gets 1 seat. Enterprise plans include unlimited seats for your entire organization.

Question 9

Do you offer discounts for nonprofits or education?

Accepted Answer

Yes! We offer 50% off for verified nonprofits and educational institutions. Contact us at hello@crismo.io with your organization details to apply.

Question 10

What kind of support do you offer?

Accepted Answer

Free users get community support via our Discord and knowledge base. Pro users get email support with 48-hour response times. Teams get priority support with 24-hour response. Enterprise customers get a dedicated success manager and phone support.

Modeling & Design
	Free plan	Pro plan	Teams plan	Enterprise plan
BPMN 2.0 modeling	Included in Free	Included in Pro	Included in Teams	Included in Enterprise
Diagram versioning	Included in Free	Included in Pro	Included in Teams	Included in Enterprise
Process landscape mapping	Included in Free	Included in Pro	Included in Teams	Included in Enterprise
Value chain mapping	Not included in Free	Included in Pro	Included in Teams	Included in Enterprise
Unlimited diagrams	Not included in Free	Included in Pro	Included in Teams	Included in Enterprise
Template library	Not included in Free	Included in Pro	Included in Teams	Included in Enterprise
Custom dictionaries	Not included in Free	Not included in Pro	Included in Teams	Included in Enterprise
AI Features
Text-to-BPMN transcripts	Free includes:—	Pro includes:5 / month	Teams includes:10 / user / month	Enterprise includes:Custom
AI process suggestions	Not included in Free	Included in Pro	Included in Teams	Included in Enterprise
Meeting transcript import	Not included in Free	Included in Pro	Included in Teams	Included in Enterprise
Custom AI training	Not included in Free	Not included in Pro	Not included in Teams	Included in Enterprise

Simple pricing

Free

Pro

Teams

Enterprise

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Frequently asked questions