Know when a process
drifts off course
Process Observability watches your live processes: flows, KPIs and deviations from the process you designed. You hear about problems before your customers do.
Process Observability
Live KPIs for every process
Define the KPIs that matter for each process, set targets and watch them update from live operational data. Throughput, cycle time and work in progress in one view, without building another dashboard.
- KPIs per process and per step
- Targets and thresholds you set
- Updated continuously from your systems
2.4 days
Cycle time
94%
On-time delivery
312
Open cases
Cycle time has been above its 2.1-day target since Tuesday.
Process Observability
Spot drift before it becomes a backlog
Process Observability tracks every KPI over time and flags when it starts to drift. You see the trend while it's forming, not at the end of the quarter.
- Trends week over week
- Drift and threshold alerts
- Drill down to the step and the cases behind it
Process Observability
Catch deviations from the designed process
Every case is checked against the process you designed. Skipped approvals, new paths and growing rework loops show up in a feed as they happen, ready for the process owner or the AI Analyst.
- Continuous conformance checking
- Alerts on skipped steps and new paths
- Hand deviations to the AI Analyst
09:12
Approval skipped
14 orders shipped without credit approval.
Yesterday
New path detected
"Manual price change" appears in 6% of cases.
Mon
Rework rising
Credit check loop up from 9% to 17%.
See problems while you can still fix them
Process Observability keeps every process measured, monitored and on course.