Incident Management
Respond to and resolve IT incidents following ITIL best practices.
About this template
An ITIL-aligned incident management workflow covering detection, logging, categorization, investigation, resolution, and closure. Includes escalation paths and post-incident review.
This template helps IT teams respond to incidents consistently and minimize service disruption.
Highlights
- ITIL-aligned process flow
- Severity-based routing
- Escalation to problem management
- Post-incident review step
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