IT Operationsmedium complexity

IT Service Request

Process IT service requests for hardware, software, and general support.

10tasks
2gateways
2events
IT Service Request BPMN diagram

About this template

An IT service request workflow covering request logging, categorization by type (hardware, software, support), assignment, fulfillment, and user confirmation.

This template helps IT teams deliver consistent service while tracking requests through their lifecycle.

Highlights

  • Request type categorization
  • Technician assignment
  • Fulfillment and verification
  • User confirmation process

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