Problem Management
Investigate root causes and implement permanent solutions following ITIL.
About this template
An ITIL-aligned problem management workflow covering problem logging, categorization, root cause investigation, workaround development, known error documentation, and permanent fix implementation.
This template helps IT teams move beyond incident firefighting to address underlying causes and prevent recurrence.
Highlights
- ITIL-compliant process flow
- Root cause investigation path
- Workaround and known error handling
- Change request integration
Ready to customize this process?
Open in the playground to edit, collaborate, and save your version.
Related templates
Explore more BPMN process templates
Incident Management
Respond to and resolve IT incidents following ITIL best practices.
Change Request
Manage IT changes with proper review, approval, and implementation.
Access Request
Process system access requests with proper approval and provisioning.
Release Management
Manage software releases from planning through production deployment.
IT Service Request
Process IT service requests for hardware, software, and general support.
Customer Feedback Loop
Collect, analyze, and act on customer feedback systematically.