eventsescalation trigger

Escalation Intermediate Throw Event

An Escalation Intermediate Throw Event raises an escalation during process execution. It notifies event sub-processes that attention is needed while the main process continues or pauses depending on handler configuration.

Category
events
Type
intermediate throw
BPMN Spec
Section 10.4.3
Icon Class
bpmn-icon-intermediate-event-throw-escalation

What is an Escalation Intermediate Throw Event?

An Escalation Intermediate Throw Event raises a named escalation within the process. Escalation handlers (event sub-processes with Escalation Start Events) catch these escalations to provide handling logic.

Visual Representation

The event displays as a double-line circle containing a filled upward-pointing arrow. The filled arrow indicates throwing direction, and the upward orientation represents escalation to higher attention.

Key Characteristics

  • Attention signal: Indicates something needs higher-level attention
  • Non-interrupting possible: Escalation handlers can run without stopping main flow
  • Named escalations: Targets specific handlers by escalation code
  • Call activity aware: Escalations can propagate up through call activity boundaries

Common Use Cases

Deadline Warning

Raise an escalation when the process is approaching SLA deadline, triggering supervisor notification.

Exception Attention

Escalate unusual conditions (high-value orders, VIP customers) for special handling while processing continues.

Resource Request

Escalate resource constraints to management when workload exceeds capacity thresholds.

Frequently Asked Questions

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